At JEAREY, we are committed to ensuring your complete satisfaction with our outdoor products. If, for any reason, you are not entirely happy with your purchase, we offer a straightforward refund and returns process.
Return Eligibility
You may return unused and unopened items within 30 days of the original purchase date for a full refund. To be eligible for a return:
- The item must be unused, in its original packaging, and in resalable condition.
- A valid proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
Return Process
To initiate a return:
- Contact Us: Email us at contact@jeareyoutdoors.com with your order number and the reason for the return.
- Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
- Ship the Item: Send the item back to us using a trackable shipping service. Please note that you are responsible for the return shipping costs.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 7-10 business days.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@jeareyoutdoors.com with your order number and photos of the damage. We will arrange for a replacement or refund at no additional cost to you.
Contact Information
For any questions or concerns regarding our refund and returns policy, please reach out to us at:
- Email: contact@jeareyoutdoors.com
Thank you for choosing JEAREY. We appreciate your trust in our products and are here to assist you with any needs you may have.